Rates
We keep a very simple fee system, so you get no surprises:
Businesses — $120/hour
Home users and non-profit organizations — $100/hour
If we are in your office, we bill at business rate. If we are in your home, you pay home rate. Home-based businesses using more than 2 computers must pay business rate.
For on-site visits, we ask a minimum of 1 hour-at-rate, after which we pro-rate our time. We also charge the same rates for phone time (excluding getting-to-know-you chat), email, IM, texting, or remote support — and there is no minimum for these services. So you can know that you can call us and ask us even the smallest of questions, and we will be happy to help you anytime, from anywhere we have a phone and/or internet connection. We have crossed the Atlantic, virtually and otherwise, to help our clients.
While we prefer not to give “quotes”, we will do our best to estimate amount of time it will take to finish a project, based on the scope and details you and we discuss.
We charge travel time outside of Loop 1604 in San Antonio. Travel rates are subject to gas prices, but are typically billed at half our hourly rate.
We offer premium, personalized service — the best Mac support in San Antonio — yet we are proud to maintain rates for home and non-profs that are well below what other technicians charge.
Please call us at 210.787.2709 or email us to set up your next session with J2!
